THE WHAT? Shopify suffered a several-hour outage on Cyber Monday, affecting key back-end tools for merchants during one of the busiest online shopping days of the year.
THE DETAILS Between roughly 9 a.m. and 2:30 p.m. ET, thousands of merchants temporarily lost access to Shopify’s admin functions—including inventory tracking, POS systems and order management—though consumer-facing storefronts stayed live. The disruption came as Adobe projected US$14.2bn in U.S. Cyber Monday spending and online sales continued to outpace in-store traffic.
THE WHY? The incident highlights the operational risk retailers face when platform outages occur during peak trading, particularly for beauty and personal care brands dependent on real-time inventory and fulfilment visibility.
Source: Wall Street Journal
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